_ Regarding delivery
・We will ship your order as soon as it is ready.
・The delivery date can be specified within one week from the date of purchase.
・We do not ship on regular holidays (Saturdays, Sundays, and holidays).
・We do not accept wrapping.
_ Estimated time until shipment
Each product will be shipped from our affiliated warehouse within one week after payment.
*The above period is only a guideline. Please note that it may vary depending on the situation of external wholesalers, manufacturers, delivery companies, etc.
_ Delivery when ordering multiple items
Please note that if you purchase multiple items with the same order number, they will be shipped after all items have been collected.
*After receiving the shipping email notification, we would appreciate it if you could check the status of the package with the delivery company by yourself based on the tracking number.
_ About delivery and shipping
Kuroneko Yamato Shipping fee is 880 yen nationwide (Shipping fee for remote islands and some areas is 1,100 yen.)
Free shipping for purchases over 11,000 yen including tax
_ payment method
_ When using a credit card
When you place an order, you will be asked to enter your credit card number and the payment will be processed in real time. Depending on the result, you may not be able to use credit card payment. Credit cards issued overseas may not be used. Please note.
_ Available cards
Accepted credit cards VISA, MASTER, JCB, AMERICAN EXPRESS
_ Other payment methods
PAYPAL, APPLE PAY, GOOGLE PAY, SHOP PAY
*We only accept credit cards in the name of the person who placed the order.
_ Postpay (Payday)
・This is a payment method that can be used with only an email address and a mobile phone number. No pre-registration or credit card required.
・Invoices will be issued on the 1st of the following month, and will be sent to you by email or SMS (short message) by the 3rd of the following month.
・ Payment methods are convenience store payment (convenience store terminal), bank transfer and account transfer.
・The deadline for payment is the 10th for convenience store payments and bank transfers. In the case of direct debit, the amount will be withdrawn on the 12th*.
However, it may be the 20th* in January and May.
・A fee will be charged for each monthly payment (claim) depending on the payment method. 356 yen (tax included) when paying at a convenience store
In the case of bank transfer, the customer will be responsible for the transfer fee. In the case of fund transfer, no payment fee will be charged.
_ About receipts
Credit card payment, Shop Pay, Apple Pay, PayPal: Please use the delivery note enclosed with the product as a receipt.
_ About the selling price
The sales price will be the displayed amount (display price / consumption tax included).
A separate shipping fee will be charged.
_ About returns and cancellations after ordering
①Response policy
We do not accept cancellations after an order has been placed.
Before placing an order, please check the condition of the purchased item and the purchase details before purchasing.
*Please note that the product image may differ slightly from the actual color depending on the viewing environment. The color of the image is not treated as our defect. If you would like to know more about colors, please contact us before purchasing.
wittproduct@gmail.com
In principle, we do not accept returns for customer convenience.
However, in the following cases due to our negligence, we will respond to return or exchange with the same product so that there is no financial burden on the customer.
_In case of defects in our shop
・If you receive a product that is different from the one you ordered, within 3 days from the arrival of the product.
・Unused, unwashed, or only tried on indoors ・Equipped with accessories such as invoice, tag, inner paper (Please note that we cannot accept returns or exchanges if the tag is removed from the product)
・The condition of the product and exterior has not changed significantly from the time of delivery.
・Items that are not discounted or sale items
②How to report If you fall under the negligence of our company in ①, please contact us within 3 days from the date of arrival of the product, attaching the necessary photos from the store inquiry.
*Please note that if you do not contact us within 3 days after receiving the item, we will not be able to accept the return.
*If you have any other questions, please contact us using the inquiry form.
_ Business name and contact information
Distributor name: Fab Four Co., Ltd.
Representative name: Takashi Miyazu
Address: 2-5-8-3F, Sannomiyacho, Chuo-ku, Kobe City, Hyogo Prefecture 650-0021
Contact: wittproduct@gmail.com
*We do not accept inquiries by phone.
For inquiries, please use the inquiry form in the store or email.
Business hours: Weekdays 13:00~17:00, closed on weekends and holidays
